Original Engines Co is accredited for ISO 9001 Quality Management Systems. We pride ourselves on quality and believe this to be one of the reasons we were awarded Best Large Automotive Business – Metropolitan by the VACC.
This accreditation is not just a benchmark of our operational standards; it reflects our dedication to delivering the highest quality remanufactured engines that meet and exceed our clients’ expectations. By adhering to ISO QMS, we ensure that every process is meticulously managed, fostering a culture of accountability, innovation, and sustainability within our company.
This commitment reinforces our position as a trusted partner in the automotive industry, aligning with our core values and driving us toward future growth and success.
How does quality improve our business?
Quality is the cornerstone of our operations, allowing us to consistently deliver remanufactured engines that meet stringent OEM (Original Equipment Manufacturer’s) specifications. This commitment to quality enhances our business across multiple dimensions, ultimately elevating the entire customer experience:
1. Product Quality
Our mission is to address complex engine challenges and supply OEM partners with remanufactured engines of the highest caliber. We invest significantly in cutting-edge technology and machinery to ensure our products meet the exacting standards required by OEMs. This dedication is reflected in our recent customer satisfaction survey, where 98% of respondents rated our product quality as excellent.
2. Process and Efficiencies
Investing in quality also drives process efficiencies. Through continuous innovation and problem-solving, we identify new opportunities for improvement. For example, the recent addition of space-saving engine stands has optimised our dismantling and assembly lines, increasing our production capabilities and enhancing overall efficiency.
3. Customer Experience
Our focus on quality is evident throughout the entire customer journey, from our remanufacturing processes to the final product delivery. We serve hundreds of dealerships nationwide, and our online dealership portal streamlines engine requests, making it easier for our customers to do business with us. Additionally, we provide comprehensive technical support through our lead engineer, ensuring our customers have the assistance they need.
4. Leadership
Our commitment to quality is reinforced by strong leadership. During a recent audit, our management team was praised for its dedication to continuous improvement and transparent communication. This emphasis on quality leadership has fostered a culture of loyalty and retention within our team, further strengthening our company.
“The management’s dedication to continual improvement is evident, demonstrating a firm commitment to the integrated management system. Their open-door policy and transparent communication processes significantly contribute to the efficacy of the management system”
Quality Certifications
We are proud to have earned accreditation in several critical areas, including ISO 9001 for Quality Management Systems. This certifications underscores the time and effort we invest in maintaining and improving our remanufacturing program. Much of this success is due to our in-house quality consultant, whose expertise has been vital in achieving and maintaining these high standards. ISO 19001 isn’t our only accreditation we are also recognised for:
- ISO 9001 for Quality Management Systems (QMS)
- ISO 45001 for Occupational Health and Safety Management (OHS)
- ISO 14001 for Environmental Management Systems (EMS)
- FMEA for Potential Failure Modes & Effects Analysis.
We credit a lot of our certifications and improvements to our in-house quality consultant. A quality consultant keeps us accountable to our commitment and supports our mission for continuous improvement. Thanks to our consultant we regained accreditation with flying colors and remarks such as the below.
“The business’s operational pride is clear and commendable, reflecting a standard of excellence in its practices.”
Have you read our circular economy white paper?
We recently published our first white paper titles ‘The Circular Economy and How We Fit In’. As Australia’s leading engine remanufacturer we want to bring awareness to remanufacturing and promote circular business models.
